FAQs

Where is my package?

  • Handling time: 1-2 days (Monday – Friday)
  • Transit time: 7-8 days. (Monday – Friday)
  • Our Order cut-off Time: 5:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney) 

What payment options does Timeless Outfits offer?

Timeless Outfits accepts a number of payment methods:

  • Visa
  • Mastercard
  • American Express
  • UnionPay
  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal

Whats the time period of returns?

  • You can return the goods within 30 days of receiving them.

Can i cancel my order?

Once an order has been placed, it is not possible to cancel it. Please check your order carefully before finalizing your purchase.

What should I do if I receive a damaged shipment?

  • We apologize for any inconvenience caused. Please provide clear photos of the issue, and we will cover return shipping costs and replace the item at no charge. Contact us to arrange your replacement.

What If I Want to Return an Item Due to a Change of Mind?

  • If you wish to return an item due to a change of mind or an ordering mistake, please note that you will be responsible for the return shipping costs. We recommend reviewing your order carefully before finalizing to ensure satisfaction with your selections.

When will I get paid after returning my product?

  • Once we receive your return and approved the return, you will get the refund within 14 days on your original payment method. 

Can I Exchange an Item?

  • Unfortunately, we do not accept exchanges. However, you can always return your items within 30 days and place a new order.

How can I track my order?

Company Information

Store Name: Timeless Outfits
Business address: Utrechtseweg 341, Amersfoort, Utrecht, 3818 EL, The Netherlands

Phone number: +31658892438
E-mail: info@timelessoutfits.shop

Opening hours customer service:
Monday - Friday: 09:30 - 18:00
Saturday - Sunday: 12:00 - 17:00
(GMT+10:00) Australian Eastern Standard Time (Sydney)

We aim to reply to your e-mail within 1 day